State Farm® Insurance Agent Roberto Montero

"First I’d like to say that the entire staff is excellent from Roberto all the way to Dusty Raquel, and especially SARAH who I have known since the day I bought my life insurance….. They have done such a wonderful job, keeping me up-to-date on everything that’s happening that I went ahead and had my home insurance and auto insurance transferred over from Farmer’s. I don’t take things lightly I really pay attention to detail so what I really have to say is the fact that they work as a team and they do take care of their customers they take the time to reach out when we call them and ask them to look into a situation to see what’s the best thing to do they stop what they’re doing and they help out. They may not call you right away but within a day and a half they’re already given you the information you need. I definitely call that customer satisfaction. Today they were really helpful and took care of business for me. I was out of town didn’t have any information and they took the time to give me the info right then and there I really appreciate every single one of them and I hope you guys that read this Google review do the same thing if you know that you’ve been in the same boat and they’ve helped you out."

"I had an excellent experience! The Vasti was outstanding from start to finish. She was friendly, knowledgeable, and took the time to answer all of my questions without making me feel rushed. She made the auto insurance process simple and helped me find the best coverage for my needs at a great price. It's refreshing to work with a company that truly cares about its customers. I highly recommend them to anyone looking for reliable auto insurance and exceptional service!"

"Raquel Odreman me ayudó en el proceso de una nueva cotización para la renovación de mi póliza. Es muy amable y profesional, así como el resto del staff de esta locación. Muy recomendado!"

"Estoy muy contento con el el trato profesional y consagrado de la especialista Raquel, al explicarme e orientarme acerca del seguro que venden ella muy profesional. Espero que se sigan contratando personas como ella"

"My policy was canceled without proper notification. When I called the office, the same representative, Raquel Odreman Cristakos, whom I had previously contacted to update my address, repeatedly told me, "They emailed and texted you," instead of acknowledging that the cancellation notice was never mailed to my updated address.

I reminded her that I had spoken with her in July when I added renters insurance for my new address, so my mailing address should have been updated at that time. Rather than addressing that issue or taking any accountability, she continued repeating, "They emailed and texted you."

The lack of accountability and poor customer service made an already frustrating situation even worse.

I'm not sure what happened to Sarah Sheldon, but she was always very helpful, communicated exceptionally well with clients, and provided excellent customer service. The difference in my experience has been noticeable."

"Arturo Gonzalez is the bomb! He will look for the best deal possible with the best coverage at a reasonable price. And he is not pushy or pressuring you like any other agent out there"

"I was contacted by State Farm for an auto insurance quote. Agent Raquel worked with me and was so professional and very thorough with list of information in explaining coverage. She gave me a great quote I couldn’t say no. The savings from my previous insurance coverage I had was great! She also offered renters insurance which also saved me quite a bit. We are now working on home owners insurance. Raquel I feel is a great asset to your office thank you Raquel for a wonderful experience and great savings."

"la atención es muy buena , experto en su trabajo , de verdad me gusta mucho esta empresa lo califico 5 estrellas . siempre t buscan la solución"

"Buena atención sobre todo dedicación y empatía con las personas muy amable la agente Vasty🙏"

"I had moved in a pinch and Vasti made everything so much easier and was able to get me a good quote for renters insurance within the minute, she made sure I was taken care of with everything i needed and extremely fast too, very thankful for her help and overall a great experience"

"Raquel fue muy amable y servicial!"

"Hoy tuve la oportunidad q me atendiera la señora Raquel la cual me prestó un maravilloso servicio Recomendado 100% Gracias 🙏"

"Mi experiencia con Raquel fue excepcional y muy profesional en su trabajo, respondió todas mis dudas , muchas gracias"

"Trabajar con vasti sobre mi seguro y solicitud de mi aparato fue excelente, su atención que me brindó por teléfono, Desde el primer momento fue muy amable, paciente y profesional. Me explicó todo con claridad y me guió paso a paso durante todo el proceso, haciéndome sentir tranquila y bien atendida. Es un gusto encontrar personas con tanta disposición. ¡Excelente servicio, totalmente recomendado!"

"Raquel es la
mejor siempre me ayudo en el proceso !!!🫶🫶"

"Every time I need anything from them Raquel is always available to assist me . Nice person , excellent customer service. Pregunten por Raquel ella habla español . Muy buena atencion."

"Recomiendo 100% trabajar con vasti en la agencia. Ya había estado con ellos anteriormente, luego me cambié, pero ahora regresé porque me ofrecieron un excelente precio. El proceso fue súper sencillo y eficiente. Sin duda, una gran experiencia de nuevo."

"Raquel was amazing to work with! She made the whole process so much easier and way less stressful than I expected. She was patient, answered all of my questions, explained everything clearly, and helped me feel confident with my insurance decisions. I never felt rushed or confused, and she was really responsive throughout everything. I’m so grateful for all of her help getting everything set up for my new vehicle. Thank you again, Raquel — I really appreciate you and would definitely recommend working with her!"

"Muchas gracias a Raquel, por tu gran ayuda. Muy paciente, y lo mejor de todo una muy buena actitud, y de verdad la disponibilidad de querer ayudar a los clientes. Pocos cómo tú. 👍"

"Arturo was a great help, and got my car insurance updated and also got me enrolled for some very affordable supplemental health insurance I wasn’t even aware existed! Couldn’t have asked for a better experience."

"Ella fue muy atenta y amable. Me aenti escuchada y me ofrecio el mejor seguro para mi en este momento, me atendio Raquel"

"Knowledgeable kind agent. Arturo was very helpful and knowledgeable."

"Excelente servicio de Mayra. Tomo tiempo Para explicarme las coberturas de mi auto."

"Raquel was amazing to work with! She made getting my auto and renters insurance incredibly easy and stress-free. She was knowledgeable, professional, and took the time to answer all of my questions. The entire process was smooth from start to finish. I truly appreciate her excellent customer service and would highly recommend working with Raquel for your insurance needs."

"Raquel did an amazing job helping me with my auto and renters insurance easy and great service!"