State Farm® Insurance Agent Roberto Montero

"Gracias Raquel, por contestar mis dudas y por siempre estar ahí .. muy satisfecha siempre contesta todas y cada una de mis dudas .. excelente!!!"

"After moving, I decided to stay with State Farm, and Arturo made the process really easy. They were friendly, easy to talk to, and helped me get everything set up properly. I really appreciated how helpful and responsive they were throughout."

"Servicio excelente"

"Excellent service from Raquel. I recommend them 100%."

"Arturo was very happy to help me when I called!"

"My agent, Sarah Sheldon was so patient and personable. Her attention to details is excellent and I highly recommend her if you are looking for good price and best service."

"Fue grato tener una atención y orientación personalizada, agradezco a Raquel por esa disponibilidad, espero seguir contando con su asistencia cuando se requiera."

"Arturo called me today and told me he was able to save me money by making adjustments on my policy’s"

"Muy atento y muy profesional el agente de seguro Arturo"

"⭐⭐⭐⭐⭐

Excelente atención por parte de Raquel en la oficina de Roberto Montero State Farm. Fue muy amable, profesional y me explicó toda la información de manera clara. Quedé muy satisfecha con su trato y servicio. ¡La recomiendo 100%!"

"I have dealt with so many agents at this particular location since my transfer to them. They are the most incompetent team I have ever dealt with. They can’t process a simple coverage change or even something as basic as an address update. As a former insurance agent, I am extremely concerned at how many clients they have without properly updating coverage or making the simplest changes. I had been waiting for my new address on my policies just to see the old address still active even though I was told the new premium change for the new location. So that was never even processed."

"Llevo muchos años con ustedes y hasta hoy me he sentido muy complacido. Hoy September 11, 2026. Me atendió una señora muy profesional, atenta y muy amable. Pude darme cuenta que tiene mucha experiencia en su labor. Su nombre es Vasti. Muchas gracias"

"Quiero agradecer de corazón a Raquel Odreman por ser siempre tan amable y estar dispuesta a ayudarnos en todo. Llevamos más de 3 años con ella y siempre se ha tomado el tiempo de buscarnos las mejores opciones y hacer que cada proceso sea mucho más fácil para nosotros.

Estamos realmente muy felices de contar con ella y, sin duda, se ha convertido en nuestra agente de confianza. ❤️

Deseo que todo el mundo tenga una Raquel en su vida, porque tener a una persona así hace que todo sea muchísimo más sencillo. Gracias, Raquel, por tu dedicación, tu paciencia y por todo lo que haces por nosotros. ¡Te apreciamos muchísimo!"

"Muy bueno el trabajo de todos los trabajadores y me gusta el ambiente de trabajo en expecial Raquel"

"Vasti’s positive and thorough attention to the matter at hand is what real customer service is about. Her follow up on the matter was greatly appreciated! Thank you!"

"I learned more from Vasti about my insurance policy in 10 minutes than I ever knew before! Thank you for being so thorough."

"Excelente servicio de Raquel. Tomo tiempo Para explicarme las coberturas de mi auto y casa."

"My name is Carmen. I had an excellent experience working with Arturo. He was knowledgeable and very attentive to my needs. He took his time explaining all my options and helped me get coverage at a great price. The whole process was very easy. I highly recommend Arturo with the Roberto Montero State Farm Agency."

"I have been either this group since steve Wilson managed it which was for about 25 years. Roberto Montero has been the manager in charge for quite a while and we have been pleased with him and his employees. Today Arturo helped me and he was very helpful and pleasant and took care of my issue."

"He recibido una atención excelente de Raquel, ella es una persona muy atenta y amable. Agradezco siempre su apoyo y eficiencia. Gracias State Farm"

"Le recomiendo a la persona Raquel y agradezco mucho que me trato muy bien y fue muy amable y me ayudó en todo"

"Excelente atención y servicio.."

"Hola, me gustaría destacar el trabajo excelente de esta agencia de todos sus empleados esta vez en especial a Vasti, su trabajo, su atención su dedicación fueron excepcionales. Muy buena persona, profesional y muy atenta de veras recomendada 100%. Bendiciones para todos."

"Words can’t even begin to describe how frustrated & disappointed I am with this office. I switched agents because this office had great reviews & I was moving, but unfortunately, my experience has been the complete opposite.

From the very beginning, my policies have repeatedly been processed incorrectly, including coverages I never requested while simultaneously leaving off coverages I specifically requested from the inception of my policies. Communication has been a constant issue as well. Messages are not relayed properly, I’m rarely contacted when I’m told someone will follow up & even when I have an email chain clearly documenting the changes I’m requesting, the policies somehow still end up being processed incorrectly.

Most recently, I called & spoke with Arturo regarding a new renters insurance policy I needed. Without my knowledge or consent, relatives were added to my policy. I didn’t even discover this had been done until I received the insurance binder. Adding individuals to someone’s insurance policy without their authorization is extremely concerning & completely unacceptable. Taking 40 minutes on a phone call for a simple renters insurance policy is ridiculous.

At this point, I have spent far too much time correcting mistakes that should never have been made in the first place. I shouldn’t have to babysit an insurance office to make sure basic requests are being processed correctly. Insurance requires accuracy, attention to detail & clear communication, unfortunately I have experienced a consistent lack of all three.

I initially chose this office based on its positive reviews, but my experience has been so disappointing that I would strongly encourage others to thoroughly verify every detail of their policies & paperwork rather than assuming their requests have been properly handled. Or go to another agent."

"Arturo was very helpful with my add/drop vehicle process. It was a smooth transition. Thank you"