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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephanie Burrell

April 25, 2026

5  out of  5
rating by Stephanie Burrell
"Matt Graham at State Farm was beyond great!!! He got us the best price he could, was patient and answered ALL my questions, and took the time to explain things that I didn’t understand. He went above and beyond and not only helped me setting up policies but he then called my husband, who is on policy, and made sure he didn’t have any questions or concerns. He did this without my asking and I so appreciate him for that. Since setting up policies, Matt has checked in with both of us to make sure we were satisfied with policies. Matt has been professional, friendly and accommodating, to my calls and emails, and just a pleasure to work with. Great hire State Farm!!!!"
We responded:
"Thanks so much for the fantastic rating, Stephanie! We are so glad you had a positive experience with us here on State Farm Agent Roberto Montero’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Enrique Femenia

April 24, 2026

5  out of  5
rating by Enrique Femenia
"E tenido comunicación con agente Arturo en esta agencia debseguro muy bien trato y una atención excelente le recomiendo a los latinos que están en esta compañía que cuando llamen digan que necesitan hablar con Arturo para una buena experiencia de seguros."
We responded:
"Thank you so much for the 5-star rating, Enrique! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Taneshia Demus

April 24, 2026

5  out of  5
rating by Taneshia Demus
"Sara was very nice! She gave me some helpful information and also helped me with what I needed"
We responded:
"Thank you for the 5-star review, Taneshia! Here on State Farm Agent Roberto Montero’s Team, we are proud to serve our community and appreciate your recognition. "
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Esteban Castro Duran

April 23, 2026

5  out of  5
rating by Esteban Castro Duran
"Arturo es un buen trabajador"
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Yannier Marrero

April 23, 2026

1  out of  5
rating by Yannier Marrero
"Este es el peor seguro de Auto que he conocido. No gastes tu dinero porque cuando hay un problema no te cubre. Se quebró el parabrisas de mi carro con una piedra y fue tan complejo el proceso que casi hay que hablar con el presidente del país al final me canse de tanto peloteo que preferi cancelar el seguro y pagarlo por mi cuenta."
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Jose Reyes

April 21, 2026

5  out of  5
rating by Jose Reyes
"Thanks for all the service to Arturo to be patient and very professional with all the information he provided I’m super happy to save money with my vehicles thaks"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Roberto Montero’s Team! We deeply appreciate your kind words here in Austin . "
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sara ruiz

April 21, 2026

5  out of  5
rating by sara ruiz
"I highly recommend Arturo from State Farm for his excellent service. He helped me insure my three cars and got me a great price. From the very beginning, he explained everything clearly and thoroughly, which gave me a lot of confidence. He was always kind, attentive, and willing to answer all of my questions. I definitely recommend him if you’re looking for someone trustworthy and professional for your insurance needs."
We responded:
"Thank you so much for the 5-star rating, sara! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Luisana Yoyotte

April 17, 2026

5  out of  5
rating by Luisana Yoyotte
"Excelente servicio, todo muy amables y confiables al 100%"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Roberto Montero’s Team. "
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Felix Yande

April 17, 2026

5  out of  5
rating by Felix Yande
"Muy amables , excelente servicio ,sobre todo la señora Sarah, recomiendo está agencia de seguros al 100"
We responded:
"Thank you for the fantastic review, Felix! We are always here to help with your insurance needs here in Austin . "
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José Moreira

April 14, 2026

5  out of  5
rating by José Moreira
"Muy buen servicio, satisfecho con su personal... Arturo me atendió..."
We responded:
"¡Muchas gracias por su amable reseña! Nos alegra saber que está satisfecho con el servicio que recibió de nuestro equipo. En State Farm, nos esforzamos por brindar una excelente atención al cliente y nos complace que hayamos cumplido con sus expectativas."
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Vanessa Guerrero

April 11, 2026

5  out of  5
rating by Vanessa Guerrero
"Thank you, Roberto, for your assistance today. We sincerely appreciate your prompt answer, attentive resolutions, and highly professional support. Your thorough explanations and willingness to go above and beyond making the entire process smooth and reassuring. Thank you so much for your great support! Vanessa & Jerry"
We responded:
"Thank you so much for the 5-star rating, Vanessa! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Diana Gomez

April 9, 2026

5  out of  5
rating by Diana Gomez
"Arturo was really helpful, easy to understand and explained things perfectly!!"
We responded:
"Thanks so much for the amazing review, Diana! We really appreciate your support here in Austin . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Deborah Dixon

April 6, 2026

5  out of  5
rating by Deborah Dixon
"I just want to thank Caitlyn Beyers for superb customer service over at the State Farm office of Robert Montero on W Parmer Ln in Austin TX. I needed a copy of my policy fast to show proof for a business transaction and when I called to explain the situation she gave me what I needed immediately and emailing in pdf form. Caitlyn is so pleasant to work with and very knowledgeable on the processes. Thank you so much for your outstanding service and always solving my problems."
We responded:
"Deborah, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Roberto Montero’s Team is just a call or email away!"
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Courtney Donley-Beyers

April 3, 2026

5  out of  5
rating by Courtney Donley-Beyers
"I’ve had a great experience working with Caitlyn and Yvonne at State Farm. Both of them are incredibly professional, knowledgeable, and genuinely care about their clients. They take the time to explain coverage options clearly and make sure everything is tailored to your specific needs, which really builds trust and confidence. Anytime I’ve had questions or needed assistance, they’ve been quick to respond and always go the extra mile to help. It’s rare to find people who combine efficiency with such a personal touch, but Caitlyn and Yvonne do it effortlessly. If you’re looking for staff who are reliable, attentive, and truly have your best interests in mind, I highly recommend working with them."
We responded:
"Thanks so much for the fantastic rating, Courtney! We are so glad you had a positive experience with us here on State Farm Agent Roberto Montero’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Patricia Rodriguez

March 31, 2026

5  out of  5
rating by Patricia Rodriguez
"Sarah was AMAZING, she has AMAZING customer service, she is patient, she explained different types of coverages, she answered all my questions and explained everything in detail. She’s an asset to State Farm. THANK YOU Sarah!!!"
We responded:
"Thank you for the 5-star review, Patricia! Here on State Farm Agent Roberto Montero’s Team, we are proud to serve our community and appreciate your recognition. "
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Caitlyn Beyers

March 20, 2026

5  out of  5
rating by Caitlyn Beyers
"Sarah is the absolutely best I absolutely recommend her for insurance needs! 💗💗"
We responded:
"Thank you for your kind review of State Farm Agent Roberto Montero’s Team. We appreciate it!"
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Adalberto Teran

February 26, 2026

5  out of  5
rating by Adalberto Teran
"I now have significantly more coverage for all my vehicles, plus additional life insurance and renters insurance included. All for less than what I was paying before, even though I thought I was already paying the minimum possible. Thank you! Also, Arturo Gonzalez, who helped me through the process, was extremely kind and professional."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Arturo Gonzalez Compean

February 19, 2026

5  out of  5
rating by Arturo Gonzalez Compean
"Sarah helped me in getting more affordable coverage and more coverage with lower deductibles she explained me everything I needed to know and saved me on my auto insurance so if you are a young driver just like me give it a shot !"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Adrian Jimenez

January 28, 2026

5  out of  5
rating by Adrian Jimenez
"Sarah Sheldon is amazing at what she does. Very helpful and walked me through what I needed to get done."
We responded:
"Thank you for the fantastic review, Adrian! We are always here to help with your insurance needs here in Austin . "
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Hector Meza

January 21, 2026

5  out of  5
rating by Hector Meza
"Muchas gracias Sara Exelentes servicio"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Austin to know that you had such a wonderful experience with us here on State Farm Agent Roberto Montero’s Team. Thank you so much for the 5-stars, Hector! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Roberto Montero’s Team anytime. "
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Erika Ashley

January 19, 2026

5  out of  5
rating by Erika Ashley
"Sarah was sooo kind, and made it so easy to get on my own policy coming from my parent’s policy. I didn’t even want to think about having to use another car insurance company. She helped me stay!"
We responded:
"Erika, thank you for your wonderful review of State Farm Agent Roberto Montero’s Team! Erika, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Roberto Montero’s Team! "
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Geri Schmidt

December 29, 2025

5  out of  5
rating by Geri Schmidt
"VERY professional & helpful. Ty Yvonne!"
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John L

December 15, 2025

5  out of  5
rating by John L
"Roberto and Sarah are simply exceptional. Their helpful and trustworthy approach means my insurance needs are always well taken care of. I have been a State Farm customer for many years and truly value the personalized, reliable service they provide."
We responded:
" We appreciate the kind words!"
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512 PELON

December 12, 2025

5  out of  5
rating by 512 PELON
"Best insurance around"
We responded:
"Thanks a bunch! "
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Blanca Guerrero

November 13, 2025

1  out of  5
rating by Blanca Guerrero
"Cancelled my policy without proper notification. When I called their office the same person (Hispanic lady) who I notified of my new address kept repeating "they emailed and texted you" taking no accountability for not properly sending the letter to my new address. I reminded her that I had spoke to her to add renters insurance to the new address back in July, so my address should have been updated then and all she kept repeating is "they emailed and texted you""